Customer Service cum Documentation

Location Location
 
  Johor Bahru (Desa Tabrau) & KL (Sunway – The Pinnacles)
 
Department Department
 
  Documentation Department
 
Job Description Job Description
 
 
  • Handling customer/agents/branches by email/phone.
  • Provide timely, accurate and empathetic support to resolve customer issue and concerns.
  • Handle shipments from booking stage till invoicing of customers before closing the job files.
  • Coordinate with relevant parties including customers and sales team to ensure smooth operation of shipments.
  • Prepare and check all shipping documents to ensure that they are complete and comply with rules and regulations.
  • Manage customer's expectations and keep them informed of the status of their orders.
  • Prepare and ensure timely dispatch of shipping documents.
 
Requirements Requirements
 
 
  • Possess good problem solving skilled, self-motivated & able to work independently.
  • Strong interpersonal and communication skill to deal with customers, overseas business partners.
  • Preferably, 2-3 years working experience in shipping / forwarding industry.
  • Good personality, responsive, positive working attitude & able to work under pressure, flexible
  • Ability to communicate both verbally & written in English, Chinese.
  • Relationship with ocean liners will be an added advantage.
  • Willing to accept task assigned by management from time to time.
 
Education Level Education Level
 
 
  • SPM / STPM
  • Fresh graduates are welcome to apply
 
Working Experience Working Experience
 
  Customer service & documentation
 
 
E-Way
 
Location   No. 55-A, Jalan Harmonium 33/1, Taman Desa Tebrau,
81100 Johor Bahru, Johor, Malaysia.
 
Contact   +607-358 1993
 
Email   info@eway-alliance.com