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Indoor Sales and Marketing Support Representative

		Position

		Indoor Sales and Marketing Support Representative

Key Responsibilities

Lead Generation: Identify and secure new business opportunities, generate leads through market research, cold calling, and networking efforts to promote our comprehensive freight forwarding services for both Imports and Exports.
Customer Inquiry Management: Respond promptly to customer & logistics partners inquiries and provide quotes for sea freight and ISO tank services, providing accurate information and offering solutions tailored to their needs.
Sales Support: Support the sales team in preparing quotations, proposals, and presentations for clients, following up closely with client to close deals. Collaborate and work closely with internal departments such as operations and logistics to ensure smooth service delivery and meet customer needs.
Relationship Management: Build and maintain strong relationships with existing clients and logistics partners, understanding their business requirements and addressing any concerns or issues they may have. Actively promote ITM's services within the freight forwarding industry to enhance brand visibility and reputation.
Market Analysis: Stay updated on industry trends, competitor activities, and market developments to identify opportunities for business growth and improvement.
Administrative Tasks: Maintain accurate records of sales activities, client interactions, and sales pipeline & database updates. Assist in administrative tasks such as preparing reports and managing documentation.

What We’re Looking For:

Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s degree, Post Graduate Diploma, Professional Degree, Business Studies / Administration / Management, Marketing, Logistic / Transportation or equivalent.
At least 1 year of experience in freight forwarding, shipping, or logistics, with a focus on ocean freight and ISO tank sales.
Good knowledge of ocean freight processes and industry regulations.
Strong communication and relationship-building skills. Excellent interpersonal and communication skills at all levels.
Excellent in both spoken and written English.
Organized, detail-oriented, and able to multitask.
Proactive, with a positive attitude toward solving problems.
Computer literacy; basic knowledge of Microsoft Offices, e-mail correspondence, internet browser, etc.
Candidates must possess their own transport and be willing to travel.

Why Join Us:

		No. 55-A, Jalan Harmonium 33/1, Taman Desa Tebrau, 81100 Johor Bahru, Johor, Malaysia.

		+607-358 1993

		info@eway-alliance.com

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Indoor Sales and Marketing Executive

Responsibilities

Assist Supervisor and Directors in following up and provide quotation to customers/agent/representatives. This includes source for ocean freight, trucking, local charges, etc and input all the details and costing into Shippro.
Work closely with Commercial team and Customer Service team to ensure the quotations are created and send to customer while ensure Customer Service team create booking for any firm shipment.
Follow-up with Customers / Shipper / Forwarder / Agent representatives on all the outstanding quotation, shipment, inventory and payment.
Generating sales/inventory/costing report and prepare analysis and proposal to management for consideration.
Handling and verify invoices and work closely with Account team in making sure all payments are followed through.
Any ad-hoc duties as assigned by immediate Supervisor or Management team.

Requirements

At least SPM or GCE ‘O’ Level qualifications.
Minimum 1 year of working experience in administrative field and with indoor sales background in logistics are preferred (not mandatory).
Being conscientious, responsible, confident, disciplined, team player and independent.
Outstanding in organizational, negotiation and time management skills.
Computer literacy; basic knowledge of Microsoft Offices, e-mail correspondence, internet browser, etc.
Able to communicate and write in English, Bahasa Malaysia and Mandarin.

		No. 55-A, Jalan Harmonium 33/1, Taman Desa Tebrau, 81100 Johor Bahru, Johor, Malaysia.

		+607-358 1993

		info@eway-alliance.com

[APPLYJOB]

Apply Now

Customer Service cum Documentation

		Location

		Johor Bahru (Desa Tabrau) & KL (Sunway – The Pinnacles)

Job Description

Handling customer/agents/branches by email/phone.
Provide timely, accurate and empathetic support to resolve customer issue and concerns.
Handle shipments from booking stage till invoicing of customers before closing the job files.
Coordinate with relevant parties including customers and sales team to ensure smooth operation of shipments.
Prepare and check all shipping documents to ensure that they are complete and comply with rules and regulations.
Manage customer's expectations and keep them informed of the status of their orders.
Prepare and ensure timely dispatch of shipping documents.

Requirements

Possess good problem solving skilled, self-motivated & able to work independently.
Strong interpersonal and communication skill to deal with customers, overseas business partners.
Preferably, 2-3 years working experience in shipping / forwarding industry.
Good personality, responsive, positive working attitude & able to work under pressure, flexible
Ability to communicate both verbally & written in English, Chinese.
Relationship with ocean liners will be an added advantage.
Willing to accept task assigned by management from time to time.